Real questions.
Honest answers.

Our flagship is at 123 Center Street, Marion, Ohio 43302. We're open Tuesday through Saturday, 10am to 7pm. Closed Sunday and Monday. Walk in any time during hours — Rick or one of our techs will be there.

Yes. We're a registered Ohio business with a real storefront on Center Street in Marion, a real phone number that rings to a real desk, and a real tech named Rick who has been doing this since 1991. You can drive here. You can shake his hand. You can bring your laptop in for a trade-in quote in person.

Yes — and a lot of customers do. The Marion flagship has demo units on the floor, parking out front, and Rick at the bench. If you're driving in from Columbus, Cleveland, or anywhere in Ohio, give us a call at (740) 555-0199 first so we can have your unit ready and waiting.

Rick is the founder. He started selling Apple hardware in 1991 on the original Apple dealer channel and he has been in this business every year since. He does the buying, runs the bench, answers the chat button on this site, and picks up the phone. If you call (740) 555-0199 during store hours, you're talking to him.

Rick has been selling and fixing Apple hardware for 35 years, since 1991. The Marion flagship has been our front door for the last several years; before that we ran the same operation out of a smaller location. We've outlived a lot of bigger, flashier resellers because we never stopped picking up the phone.

Tuesday through Saturday, 10am to 7pm Eastern. Closed Sunday and Monday. We close for major holidays (Thanksgiving, Christmas, New Year's Day, July 4th); the website is always open and orders ship the next business day.

Every machine that ships from us is plugged in, fully booted, and tested by hand before it leaves. We check the screen, the keyboard, the trackpad, every port, both speakers, the camera, the battery health, and the storage. macOS is freshly installed. If a machine doesn't pass our bench, it doesn't ship — it goes back into the parts pool. On top of that, you get a one-year warranty and a 30-day money-back guarantee. If something is wrong when it shows up, you tell us and we make it right.

Email us within 30 days and we'll swap it. We pay return shipping. The 30-day money-back window is exactly so you can change your mind without it costing you. If you're not sure what to order in the first place, hit the chat button — Rick will ask you what you're going to do with it and tell you which Mac fits.

Yes. 30 days, no restocking fee, free return shipping. As long as the machine isn't physically damaged when it comes back, you get a full refund. This is a real return policy, not a 15% restocking fee dressed up as a refund.

We ship same-day from the closest warehouse on every order placed before 2pm Eastern, Monday through Friday. Most customers get their Mac in 2 to 4 business days. Rush options (next-day air, 2-day air) are at checkout if you need it faster. Marion locals can pick up at the store and skip shipping entirely.

Yes — all 50 states, including Alaska and Hawaii. Free standard shipping on every order over $500, which is most of what we sell. Anything under $500 has a flat $19 shipping rate. We do not currently ship internationally.

Sometimes. The listed price is what we sell at, but if you're trading in a laptop, bundling two machines for a household, or buying for a small business, message Rick and ask. The worst he can say is no. We'd rather earn the customer than win the line item.

Yes — Klarna and Affirm are at checkout.

• Klarna does 4 payments at 0% interest, every two weeks.
• Affirm does 6 to 12 month plans (rate depends on your credit).

Most of our higher-end laptops leave here on a payment plan. The application happens at checkout and decisions take seconds.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Klarna, Affirm, and bank transfer for orders over $1,500. In the Marion store we also take cash. We do not take checks by mail or cryptocurrency.

Take a photo of the box and the machine before you do anything else, then email us. Shipping damage is on us — we'll file the carrier claim and you'll get a replacement on the way the same day. You will never be on the hook for damage that happens between our warehouse and your front door.

Yes. Multi-unit orders, tax-exempt purchases, net-30 invoicing for established organizations, and on-site delivery in Marion-county area are all available. Email rick@luxuriouscomputers.com with your purchase order and we'll get back to you the same business day.

Parts that fail on their own during normal use:

• Logic board (the main circuit board)
• Screen and screen hinge
• Battery
• Keyboard and trackpad
• USB-C / Thunderbolt ports
• Speakers
• Camera
• Storage drive

If any of those die during your first 12 months, we ship you a replacement Mac at no cost and you ship the broken one back on our prepaid label.

What is NOT covered: drops, spills, cracks, water damage, anything you broke yourself, cosmetic wear from normal use, or software problems you caused. We are a warranty, not insurance. For accident protection you would want AppleCare+ or a separate insurance policy on top.

Step by step:

• Your Mac fails.
• You email us a description and a photo or short video showing what's wrong.
• We approve the claim — usually same business day.
• We ship you a replacement refurbished Mac of the same model from our inventory within 48 hours of approval.
• Your old machine goes in the same box on the prepaid return label and ships back to us.

You're back to working in roughly two business days, with no repair shop, no service ticket, no waiting weeks.

Battery failure is one of the things we cover. If your battery suddenly drops to a fraction of its original life, swells, or stops charging, that's covered. Email us, send a screenshot of the battery health page (Apple menu → About This Mac → System Report → Power), and we'll ship a replacement Mac. Note: gradual battery wear over a year of heavy use is normal and is not covered — that's the difference between a warranty claim and ordinary aging.

Only if you want accident protection. Our warranty covers parts that fail on their own. AppleCare+ also covers drops, spills, and other accidents (with a deductible per incident). If you tend to travel with your laptop, work in a kitchen, have small children, or just know yourself, AppleCare+ is worth considering on top of our coverage. Apple sells it directly through their website by serial number — you have 60 days from your machine's original sale date to buy it.

Yes — we offer an optional extended warranty that takes you out to 2 years total. Pricing depends on the model and runs roughly $89 to $179 at the time of purchase. Ask Rick or check the option box at checkout. We do not sell extended warranties after the original year is up, so it has to be added with the original order.

Yes. If you sell or give the Mac to someone else within the first year, the warranty travels with the machine. Email us the new owner's name and contact information so we can update the file. There is no transfer fee.

Software issues — slow performance, an app that won't open, a setting you can't find — aren't a warranty matter, but Rick will still help you for free. Hit the chat button or email rick@luxuriouscomputers.com and describe what's happening. Most software problems get solved in five minutes; we don't charge for that.

Three things:

• Model and year — newer hardware is worth more.
• Condition — fully working with no cracks earns top dollar; broken screen or won't power on still earns credit, just less.
• What you're buying — trade-in credit applies as a percentage of your new purchase, so a heavier trade-in pairs with a heavier purchase.

Tell Rick what you have and what you want and you'll get a quote in minutes.

Still credit. Cracked screen, dead battery, water damage, won't power on, missing keys — we accept all of it. The credit is lower than for a working unit, but it's not zero. We harvest parts off broken machines for warranty repairs, so a dead Mac has real value to us.

We still take them, but the credit is small — usually $30 to $80 depending on condition. The market for older Apple hardware is thin, but we will recycle anything we can't resell, and you'll still come out better than throwing it in a drawer for another five years.

We email you a prepaid shipping label after your purchase. Pack the trade-in in any sturdy box (the box your new Mac arrived in works perfectly), drop it at any UPS or FedEx location, and you're done. The label is paid by us. There is nothing for you to print or pay at the counter.

If your trade-in arrives in worse condition than you described — for example, you said it powered on and it doesn't — we'll email you with options:

• Ship it back to you at no cost.
• Accept a revised credit and we refund the difference to your original payment method.

We never just keep a unit and stay silent.

Some of it. Working Windows laptops from major brands (Dell, Lenovo, HP, Microsoft Surface, Asus, Razer) get a small credit. Phones, tablets, and accessories generally do not. Email Rick a description before you ship and he'll tell you what it's worth.

Yes. Multi-unit trade-ins are common — people upgrading the household, small businesses refreshing fleet, kids leaving for college. Each unit is quoted separately and the credits stack against your purchase. Send Rick the list and he'll give you a combined quote.

The credit is applied against your new purchase upfront — you do not have to wait for us to receive your trade-in to get the discount. We trust the description you provide. Once your trade-in arrives at our warehouse and matches what you described, the transaction is closed and there's nothing else for you to do.

Yes — and you should also wipe it before shipping. Sign out of iCloud, sign out of iMessage, and erase the drive (System Settings → General → Transfer or Reset → Erase All Content and Settings on newer machines). When your trade-in arrives, our techs do a second wipe at the bench as a matter of policy. No customer data ever leaves the warehouse.

It means a Mac that has been previously owned, returned to a refurbisher (us), and put back into proper working condition before being resold. In our case, every machine is:

• Opened and inspected at the bench
• Cleaned inside and out
• Has macOS freshly installed
• Battery health verified, or the battery replaced if it's below our floor
• Bench-tested for at least 24 hours before it leaves

It's not used as in 'someone else's problem' — it's used as in tested twice as hard as new.

Two reasons:

• Apple only refurbishes their own returns — that's a small, expensive supply. We source from auction houses, corporate fleet refreshes, estate sales, and customer trade-ins, which is a much bigger and cheaper pool.
• Apple's refurb store carries Apple's overhead. We carry Rick's overhead. The difference shows up in your price.

You can read a side-by-side comparison in our Refurbished vs. New buying guide.

It will look very close to new — but we are honest that this is not factory-sealed hardware. Most of our units have no visible wear; a small percentage have light wear on the bottom case from being on a desk. We grade everything before listing and we describe wear honestly. If a unit has any noticeable mark, we say so in the listing and we discount accordingly. If you want flawless cosmetics with no compromise, ask Rick to find you a 'mint' unit — they exist, and we'll set one aside.

Our floor is 85% of original capacity. Anything below that, we replace the battery before shipping. Most of what leaves here is well above that floor. The battery health is shown in the listing on every unit, so you know exactly what you're getting before you click buy.