Privacy Policy
LuxuriousComputers ("we," "us," "our") is a refurbished Apple hardware reseller based in Marion, Ohio. This Privacy Policy explains what personal information we collect on luxuriouscomputers.com, how we use it, who we share it with, and what rights you have. If anything here is unclear, email privacy@luxuriouscomputers.com and a real person will answer.
1. Information We Collect
We collect only what we need to answer you, sell you a machine, or keep the site from being abused:
- Contact form leads. Name, email, phone, model of interest, and the note you send Rick on the "Hit Rick Directly" form.
- Chat messages. The text you type into the on-site chat with Rick (AI-assisted), stored so we can follow up on your conversation.
- Trade-in details. The make/model/condition information you submit for a trade-in quote, including any photos or OCR-processed images of your machine.
- OCR images. If you upload a photo for trade-in pricing, we send the image to an AI vision model to read off model and condition. We don't keep the image longer than needed to produce the quote.
- Order + shipping information. Name, billing/shipping address, payment card details (handled by Stripe — we never see the full card number), items purchased.
- IP address + request metadata. We store your IP address in Cloudflare KV for rate limiting (to prevent abuse of chat/OCR/trade-in endpoints). Stored with a short TTL (typically 1 hour to 7 days, see Retention below).
- Server logs. Standard Cloudflare edge logs (timestamps, paths, user agents) for security and uptime.
2. How We Use Your Information
- Reply to your lead, chat, or quote request.
- Process and ship your order, run warranty replacements, and issue refunds.
- Produce trade-in appraisals and apply store credit.
- Prevent abuse (rate limiting, spam blocking, fraud review).
- Improve the site, the chat answers, and the trade-in pricing model.
- Comply with law (tax records, subpoenas, court orders).
We do not sell your personal information. We do not run ad-retargeting pixels. We do not share your data with data brokers.
3. Third Parties We Use
We use a small, deliberate set of vendors to run the site. Each only sees the data it needs:
- Cloudflare — hosts this website (Cloudflare Pages), runs the edge functions behind the chat and trade-in endpoints, and stores rate-limit + lead data in Cloudflare Workers KV. Cloudflare Privacy Policy.
- OpenRouter — the AI gateway we use to power Rick's chat responses and the image-based trade-in OCR. Your chat text and OCR images are sent to OpenRouter, which forwards them to the underlying model. OpenRouter Privacy.
- Stripe — processes all payments. Stripe receives your card and billing information directly; we receive only a tokenized reference. Stripe Privacy.
- Carriers (FedEx, UPS, USPS) — receive name and shipping address to deliver your order.
4. Data Retention (TTLs)
- Rate-limit KV entries (IP). 1 hour for burst limits, up to 7 days for daily caps. Deleted automatically.
- Lead form submissions. Up to 2 years, then purged, unless you've become a customer.
- Chat transcripts. Up to 90 days, unless tied to an active order or warranty claim.
- Trade-in photos. Deleted within 30 days of the quote being accepted or declined.
- Order records. 7 years, because tax and warranty law requires it.
- Warranty records. Life of the warranty + 1 year.
5. Your Rights (CCPA + GDPR)
Wherever you live, you can ask us to:
- Show you what personal data we have about you.
- Correct anything that's wrong.
- Delete your data (subject to tax/warranty record-keeping rules for past orders).
- Export your data in a portable format.
- Stop processing your data except as legally required.
- Opt out of any "sale" or "sharing" of personal information (we don't do this in the first place, but the right is yours regardless).
How to exercise your rights: Email privacy@luxuriouscomputers.com from the address on file. We'll respond within 30 days. California residents: you can designate an authorized agent. EU / UK residents: you have the right to lodge a complaint with your local data-protection authority.
6. Cookies
We use essential cookies only. No advertising cookies. No tracking pixels. The cookies we do set keep your shopping cart alive, remember your trade-in quote between pages, and mark your session so the chat remembers what you asked two minutes ago. No consent banner because we're not tracking you across the web.
7. Children
Our services are not directed to children under 16. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us data, email privacy@luxuriouscomputers.com and we'll delete it.
8. Security
The site is served over HTTPS end-to-end. Payment card data is handled by Stripe and never touches our servers. Lead and chat data sits in Cloudflare Workers KV behind scoped access tokens. Access to production data is limited to Rick and anyone he explicitly authorizes. No system is perfectly secure, so we encourage strong, unique passwords on any account you create with us.
9. International Transfers
We're in Ohio, USA. Some vendors (Cloudflare, OpenRouter, Stripe) may process data in other countries. Where required, we rely on Standard Contractual Clauses or equivalent transfer mechanisms.
10. Changes to This Policy
If we materially change this policy we'll update the "Last updated" date at the top and, for meaningful changes, post a notice on the homepage. Substantive changes to how we handle leads or chat data won't be applied retroactively without notice.
11. Contact
LuxuriousComputers — Attn: Privacy
123 Center Street, Marion, OH 43302
Email: privacy@luxuriouscomputers.com
Phone: (740) 555-0199
See also: Terms of Service · Returns & Warranty · About Rick